Returns Policy

All Melanie Rice Jewellery items are hand made to order. As they are hand made, customers should expect some imperfections and variations in size and finish. As they are made to order, customers should expect some small difference in the colour, size and finish of their shipped item when compared to the image and description of the item in the online store.

Customers must contact Melanie Rice Jewellery by email within 14 days from the date of receiving their purchase to be eligible for returns. Items must be in their as-shipped condition. If an item has been worn or used, it will not be eligible for a refund or exchange.

Please notify that you wish to make a return, stating the reason for your wish. Please include a photograph of the item you wish to return if it is in an unsatisfactory condition. Please include in your email a description of the purchase (date, amount, shipping address). Melanie Rice Jewellery will contact you via return email with notice of the status of your request.

Returns must be sent via Registered Post to:

Melanie Rice Jewellery, Avenue Brugmann
30, Saint-Gilles, 1060, Belgium.

Please note, Melanie Rice Jewellery will not be responsible for return shipping costs unless the item in question is faulty.

On receipt of a returned item, Melanie Rice Jewellery will confirm through a quality check hat the return is valid and will exchange the item or refund the purchase amount, as requested. Melanie Rice Jewellery reserves the right to deny a return should it not meet our returns policy.